Delivery & Refund Policy
If you wish to cancel your order for any reason, you must notify us three working days before the order is due to be delivered. A refund will only be made to the same card used for placing the order & will only be processed after confirmation of cancellation.
Your purchase order will only be accepted once payment has been received in full by us and terms and conditions will become effective.
The price to be paid will be as indicated on our site except in cases of obvious error.
Our prices include VAT but exclude delivery costs, which will be added to the total amount due before completion of your order and can be checked on our Deliveries page.
We will send you confirmation upon receipt of payment. The payment for all Products must be by credit or debit card listed on our website on the date when your order is placed.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
Deliveries are made 6 days a week, and we bake daily and send orders out 5 days per week
a. Monday to Friday: If you order before 1pm on any of these days, then your order can be dispatched the same day, for delivery the next day. Orders placed after 1pm will miss the cut off time and the next available delivery date will be order date + 2 days.
b. Saturday, Sunday, Monday: If you order before 1pm on Friday, then your order can be dispatched for delivery either on Saturday or Monday. Orders placed after 1pm on Friday will miss the cut off time and the next available delivery date will be order date +2 days (Tuesday).
No courier company can guarantee 100% next day delivery but our couriers, typically deliver 99.97% of all their next day delivery parcels.
The Products will be at your risk from the time we deliver them to you. Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.
If upon delivery the product is damaged, different from the one you have ordered (for example of a different colour or the wording is incorrect), or the order is incomplete, when you receive it, please notify us immediately for investigation, if found to be the case we will credit or refund your purchase.
a. We will not be liable to you in respect of any complaint concerning any aspect of any product which is not raised by you within 24 hours of delivery by us or collection by you or your agent.
b. Any extra information requested by our Customer Care team, that is required to substantiate a complaint, must be sent within 48 hours from the reporting of the issue.
c. In the case of damaged goods you must retain the damaged Products and all packaging as evidence.
d. Subject to these Terms and Conditions and images submitted, we will offer you at our discretion either a replacement cookie, full or partial refund, or company vouchers.
e. We will have no liability to you for any indirect loss. Please state clearly your order number, dispatch & delivery details in all communications to us.
We will only provide a refund to the original credit card or debit card account used for placing the online order. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Since taste is a very personal matter, and subjective, we cannot refund for products returned to us on the basis that the taste is simply not to your liking.